I am a highly motivated, results-oriented, and goal-driven professional with over 15 years of experience in the areas of business operations, and management.
contracts, technology, integration, documentation, systems integration, process improvements, budget, training, implementation, infrastructure, liaison, team building, mentor, million, planning, budgets, it, exceed, crm, solutions, creative, communications, operations, engineering, strategic plannin
planning, strategic planning, office, operations, technology, business continuity, disaster recovery
Wheaton Franciscan Health Care
Oversaw the design, development, and implementation of IT solutions, including the following: HR, technology, operations, quality assurance, customer support, and call center.
Developed and implemented a comprehensive business continuity plan, including the design and implementation of a new process for the integration of the operations of the company.
Developed and managed a team of 5 technical support staff members. Responsibilities included: Project management, training, and monitoring of all offshore teams.
Led the organization through the development of a strategic plan to support the business objectives and goals. This included the design, development, and execution of a comprehensive business continuity plan.
Implemented and managed a multi-million dollar project to support the business needs of the client, including the design, development, and implementation of process improvements, quality assurance, and customer satisfaction.
Oversaw all aspects of business operations, including: Project planning, budget, resource allocation, communications, infrastructure, and documentation.
Senior Vice President
Advantage Sales and Marketing
Led the disaster recovery planning and business continuity plan for the operations and office departments. Managed the transition of the new York City to a new location.
Lead the technology and business development teams to ensure the successful execution of the company's strategic plan. This includes the development of a new business model, and the establishment of a new team.
Managed the development of strategic plans for the business development and the execution of the strategic plan. Created and implemented a process improvement plan.
Increased revenue by 20% through strategic business development and cross-selling of services. Established and implemented new processes and procedures to improve efficiency.
Led the development of a new business model for the company, including the creation of a strategic plan, and the development of a process improvement plan.
Responsible for all aspects of the business, including: Project management, project management, and vendor relationship management.